Jira smart values - users; Jira smart values - approvals; Scenario. Let's consider a Jira Service Management Project that has two levels of approvals (each one requires single approval): Initial Validation - First Approval Step; Secondary Approval - Determined depending on the issue characteristics Jira smart values - math expressions. Check out how we use smart values in our Jira automation template library. The following smart values are available to insert and format numerical values when setting up a rule. To use a math expression, you need to use { {#=}}: 1 { {#=}} { {issue.Invoice Amount}} * 1.2 { {/}} Hey, I have a rule that triggered on a specific issuetype creation and then sends a Slack message to a channel. For some reason I cant get the value of the custom fields name I want to send. I tried to following conventions: {{issue.Employee Name.name}} {{issue."Employee Name".name}} {{issue.[Emp The first one is easy to solve. Instead of summary use the smart value { {issue.summary}}. The second part, " Product Article Number" if it's a text custom field the smart value { {issue.Product Article Number}} should work, but the field can't be empty when the issue is created (You're using the trigger "Issue is created"). I hope that helps. We use Jira Asset Management and have a [Unit] object with an Attribute that we have configured with the "Organization". When requestors submit a new ticket, the [Unit] Asset field is on the request intake. I want to use automation to have Jira lookup the Organization attribute in the Asset record In the left menu, select Custom fields and search for "Environment" in the search bar. Then, click in the three dots menu > Contexts and Default value: Copy the Custom field ID at the end of the URL of the new page displayed: Navigate to your automation rule and add the smart value with the following structure, where "XXXXX" is the custom field Aug 01, 2022. Hi @Dmitry Alabyan. Yes, and to John's answer: we will need to see your current rule, and perhaps the audit log details, to help know possible suggestions. Until that is postedYou cannot "inherit" the value from the parent, but you can copy it to add to the subtasks. You would need additional rules if you want to keep them in I want to add two Asset custom fields as smart values to the email template so that when the Approver is notified the values of the asset custom fields are shown in the email body. Here's a screenshot of my email template: The standard smart values $ {recipient.name} and $ {issue.reporter.name} are working correctly, but the Software and 1. {now}.minute - extracts the number of minutes from the current time. 2. .divide (30) produces a fractional amount >0 and <2. 3. .floor returns either 0 or 1. 4. .multiply (30) returns 0 or 30. 5. .withMinute () gets the above result and sets the time to the current time, with minutes set to either :00 or :30. Overview Automation in Jira Service Management is a “no-code” capability that only takes a few clicks. By automating your processes and workflows, you remove the need for you and your team to perform manual, repetitive tasks – and you can focus on the work that matters. 1XveF.